Returns and Warranty
Warranty Policy At Rocket Straps, we take pride in providing high-quality products designed to meet your needs.
To ensure your satisfaction, we offer the following warranty policy. 30-Day Money Back Guarantee: We stand by the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund. The item must be in its original condition, unused, and in its original packaging.
Limited Warranty - Defects Only: Our products, including ratchet straps, bungee cords, and tow straps, Shackles are crafted with durable materials to ensure reliability. We warrant our products against defects in materials and workmanship for a reasonable period from the date of purchase. This warranty does not cover normal wear and tear resulting from regular usage or damage due to misuse, alteration, or neglect.
Understanding Wear and Tear: Given the nature of our products, which often involve fabric and rubber components, it is essential to acknowledge that certain signs of wear, like fraying or rubber wear, may occur over time due to regular use.
To ensure the longevity of our products, we recommend: Proper Use: Follow the provided instructions for the safe and intended use of the product.
Regular Inspection: Routinely examine the products for signs of wear or potential issues.
Maintenance: Clean and store the products properly when not in use, avoiding exposure to extreme conditions.
Submitting a Warranty Claim: If you believe your product exhibits a defect covered by this warranty, please contact our customer service team. To facilitate your claim, provide proof of purchase and details about the specific issue.
Resolution: If a defect covered by this warranty is confirmed, we will, at our discretion, either repair or replace the product. In circumstances where the same product is no longer available, we may offer a similar product of equal value.
Exclusions: This warranty does not cover damages resulting from normal wear and tear, misuse, neglect, accidents, unauthorized alterations, or improper storage. Please note that this warranty is applicable only to the original purchaser and is non-transferable.
Policy Revisions: Rocket Straps reserves the right to update or modify this warranty policy at its discretion without prior notice.